Most frequently asked questions


Nature’s Genesis products are handmade. Please allow up to 7 days to receive your order.
If you chose our standard Royal Mail / DPD service, please expect 3-5 working days for your delivery. If you have not received your order after 5 working days, please log in to your account and visit the Orders page, which will show all your recent orders. You will then be able to select the relevant order and track the parcel through the Royal Mail / DPD website (or click on the tracking code included in your order confirmation email).
For our UK express service provided by DPD, expect delivery after 1 working day. Please note, if an order is placed after 1 pm on Thursday, it will then not be dispatched until the following day (Friday) ready for delivery on Monday. This equally applies to all orders placed after 1 pm on Friday and over the weekend, which will not be dispatched until Monday and ready for delivery on Tuesday.
If you have provided your mobile number, DPD will send text messages to keep you updated on your order’s status. You will also be able to change your delivery slot if the proposed date and time don’t suit you.

Unfortunately, free delivery is not available at the moment. We hope to introduce that with time.

Any orders placed on UK Bank or Public Holidays will be processed on the next working day.

We deliver to anywhere in the world, by Royal Airmail (up to 10 days) or DHL Express at a cost.

We use the following means to ship online orders:
Royal Mail via Air

Yes, you can. For more information, kindly read our Return & Refund policy.

Contact us as soon as possible (within the hour of placing your order). Unfortunately, once your order has been shipped, we cannot redirect your parcel but we will do our best to try and mitigate it.

We accept PayPal and major debit and credit cards including Visa, MasterCard and American Express. We do not accept cash, personal checks, money orders, or cash-on-delivery.

Please check to make sure you entered all of your information correctly, including checking that your billing postcode matches your bank account address postcode. If that does not work, we suggest checking with your bank or card provider. If you continue to have issues, please contact us.

Oh no! Sorry to hear that your product arrived damaged. We apologise for the inconvenience caused. As we try our best to provide an exceptional service, however some factors like rough shipping and handling are outside of our control, and issues like this can happen. If your order was placed through naturesgenesis.co.uk, please contact us with your order number and a picture and description of the damage. We will get back to you with next steps.


We source the finest ingredients from all around the world and only work with certified ingredients. Our Shea butter is ethically sourced from Ghana, West Africa.

All our products are handmade and we make it out of love in small batches to keep it fresh at all times.

We don’t use silicones, phthalates, parabens, sulphates and petrochemicals in our Nature’s Genesis products. We try as much as we can, if possible, to avoid such ingredients especially if there is a natural alternative, for a healthy and result orienting skin and hair care product.

Mighty yes, we use minimal amounts of preservatives in our products to protect the integrity of the formula. And most importantly, to protect the customer(you). We use preservatives that are generally regarded as safe where possible.

Most of our products are safe to use for 12 months from the day it was made. Some products may have longer shelf life, please see the label for more accurate information.

We do not test Nature’s Genesis products on animals.

Please keep in mind that all of our products are handmade and we only work with finest natural and organic ingredients which means that sometimes our products may appear different from batch to batch, this is mother nature.

Our ingredients in Nature’s Genesis products are gently are natural and a naturally derive ingredients. We do not use fragrance that contains Allergens or sensitizers. Our Fragrance are Allergen Free. If you are Allergic to nut, you have to read our ingredients list before using any of our products as some of the ingredients like our oils and butters come from nuts.

Even though there are members of “Roundtable on Sustainable Palm Oil” (RSPO), we do not use palm oil in our products.

Great news! All our products are safe to be used by pregnant women. However, we all know pregnancy has its own hormonal imbalances. We will advise you to check our ingredients list and seek further advice before using.


Visit the product page and read the product description for helpful instructions on getting the most of your results.

Yes, they do! All Nature’s Genesis ingredients meet the criteria set out for cosmetic product safety report. Nature’s Genesis is a clean, ingredient-conscious skin and haircare line. Our plant-powered formulas are made without harsh ingredients such as , phthalates, parabens, etc.

Don’t worry, our product description is very helpful to guide you through finding the right products for your hair. Do you have a goal (a current hair goal you’re trying to achieve e.g., hair growth)? Then the hair oil and out Oh My Shine hair cream is ideal for you.

Wrote water woman of heart it total other. By in entirely securing suitable graceful at families improved. Zealously few furniture repulsive was agreeable consisted difficult. Collected breakfast estimable questions in to favourite it. Known he place worth words it as to. Spoke now noise off smart her ready.

To shewing another demands to. Marianne property cheerful informed at striking at. Clothes parlors however by cottage on. In views it or meant drift to. Be concern parlors settled or do shyness address. Remainder northward performed out for moonlight. Yet late add name was rent park from rich. He always do do former he highly.

As a general rule, our products have shelf life from the date of production on it. You can determine the production date of your product by referring to the batch code printed on the packaging.


Yes, you can recycle our bottles and containers and also reuse them, jars and jar lids as they are recyclable and reusable. Kindly wash, rinse, and recycle them with your local recycling facility or scheme after you have used up the products down to the last drop

Yes, our delivery materials are eco-friendly and biodegradable. With minimal packaging, our delivery boxes are biodegradable and recyclable. The boxes are filled with biodegradable filling materials to cushion your products during transit. Our leaflets are recyclable and biodegradable. Our order slips are also recyclable.


Still have questions?