This privacy policy sets out how Nature’s Genesis uses and protects any information that you give when registering on this website. We are committed to keeping your data safe and respecting your privacy. This privacy policy informs you how we collect, use, and protect personal information.
Nature’s Genesis (“us” or “we”) operates the Nature’s Genesis website (the “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use our Service.
We collect information about you in order to process your order and tailor your visit to our website to be as relevant to you as possible. That information will only be shared with other parties that are involved in the fulfillment of your order.
We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy.
Information Collection and Use
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally, identifiable information (“Personal Information”) may include, but is not limited to:
Name
Email address
Telephone number
Address
INFORMATION WE MAY COLLECT FROM YOU
We also collect, use, and share information that cannot be used to identify you. If we combine or connect this with your personal data so that it can identify you, we treat the combined data as personal data which will be used in accordance with this policy.
Identity data: includes name, title, date of birth, interests, photographs, audio/visual material, personal descriptions
Contact data: includes billing address, delivery address, email address, and phone numbers
Financial data: includes bank account and payment card details
Transaction data: includes details about your order history and payments
Technical data: includes IP address browser, time zone setting, computer location, data on the connection of you to the Website, browser plug-in types, platform, and operating system]
Usage Data: includes information about how you use our website, products and services
Marketing and Communications Data: includes your preferences in receiving marketing from us
We do not collect any sensitive personal data, for example your race, ethnicity or religious beliefs.
Log Data
We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
HOW IS YOUR PERSONAL DATA COLLECTED?
We use different methods to collect data from and about you, including through:
Direct interactions: you may give us your Identity, Contact, and Financial Data by filling in forms or corresponding with us. This includes information you provide when you:
Subscribe to our service
Search for or Purchase a Product
Register to receive marketing
Participate in competitions, reviews, feedback, contests, promotions, discussions, or other social functions
Create an account
Contact us (including but not limited to text, video, and audio chat and conversations, contributions you make to our website, and social media interactions)
Automated interactions: as you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. Please see our cookie policy for further details
Google AdSense & DoubleClick Cookie
Google, as a third-party vendor, uses cookies to serve ads on our Service.
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Please see our cookie policy for further details.
Service Providers
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Third parties: we may receive personal data about you from various third parties as set out below:
Analytics providers based inside the EEA
Advertising networks based inside the EEA
Search information providers based inside the EEA
Contact, Financial and Transaction Data from providers of technical, payment and delivery services based inside the EEA
Digital customer experience delivery providers based inside the EU
Affiliate network publishers (such as partners who run competitions for us) based inside the EEA
Social media providers based [inside the UK]
Please contact us if you need further details.
HOW WE USE YOUR PERSONAL DATA
We use your personal data in a number of different ways, and only when the law allows us to. Most commonly, we use personal data:
Where we need to perform a contract with you.
Where it is necessary for us to run our business (our “legitimate interests”).
Where we need to comply with a legal obligation.
Where you consent to us doing so. You have the right to withdraw your consent at any time by emailing customerservice@naturesgenesis.co.uk .
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Children’s Privacy
This website is not intended for children and we do not knowingly collect personally identifiable information or data relating to children.
Our Service does not address anyone under the age of 18 (“Children”).
If you are under 13, please do not send any information to us. If we become aware that we have collected Personal Information from a child under the age of 13 without parental or guardian consent, we will delete that information.
If you are under 18 but over 13 please make sure you ask your parents or guardians for permission before sending any information to us. And If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us.
Compliance With Laws
We will disclose your Personal Information where required to do so by law or subpoena.
SHARING YOUR INFORMATION
We do not sell your data or information – we are committed to respecting your privacy.
However, we may have to share your personal data with some companies where it is an essential part of providing our services, as set out below:
Companies in the Nature’s Genesis sector: Sometimes different companies may have to
help us as we are still a growing company and are responsible for different activities
IT service providers and web developers: These help us run our business
Payment processors: These provide payment services
Customs, regulators, fraud prevention, law enforcement agencies and other governmental authorities: These help protect you and our business
Shipping and warehousing providers: These get your purchases to you
Customer service agencies: These help us monitor and improve our website, online experience, products or services
Promotional service providers: These provide promotional services and include advertisers, advertising networks, analytics providers, and search engine providers that require the data to select and serve relevant adverts to you and others, or assist us in the improvement and optimisation of our Website
Professional advisers, including lawyers, bankers, auditors, and insurers: These provide consultancy, banking, legal, insurance, and accounting services
Companies approved by you: These include social media sites
Other third parties: These include third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
MARKETING, PROMOTIONS AND OFFERS
You have the right to withdraw consent to marketing at any time by contacting us.
You can stop receiving our marketing messages at any time by following the unsubscribe link in a promotional email, or by e-mailing us at customerservice@naturesgenesis.co.uk
When you opt out of receiving these messages, this will not apply to personal data provided because of a product purchase. Bear in mind it might take a few days while we process your request.
We may (like many other businesses) show you our advertising when you visit other sites. Where this takes place, it may be based on information that we hold about you (for example, where you browse products on our website) and non-personally identifiable information.
Contact Us
If you have any questions about this Privacy Policy, please contact us.